Elevator not operating the way it should?
Tell us what’s happening with your equipment and we’ll take it from there. For anything affecting your building right now, the fastest path is the phone.
Common
Intermittent faults
Doors misbehaving, unexpected stops, or an elevator that’s become unpredictable.
Out of service
Equipment that’s stopped running and needs to be diagnosed and brought back.
Ride & noise issues
Rough leveling, unusual sounds, or a ride that’s no longer what it should be.
Diagnose first, then fix it right
We start by understanding the equipment and the symptom, not guessing. That means asking the right questions up front — equipment type, what you’re seeing, and how it’s affecting the building — so the first visit is a productive one.
As an independent company, our recommendation is based on what your equipment actually needs. If a repair is the right call, we’ll make it. If the smarter long-term move is a component upgrade or a modernization, we’ll lay out that option honestly too.
We describe our approach to responsiveness during your service conversation — we don’t publish blanket response-time promises we can’t guarantee for every building.
Good to have ready
- Equipment type (passenger, freight, escalator, accessibility lift)
- What the equipment is doing — and when it started
- Any error codes, sounds, or symptoms you’ve noticed
- Whether it’s currently in or out of service
- Site address and the best contact on site
Send us the details
The more you can tell us, the faster we can help. If the equipment is out of service, please call 1-800-417-1518 — the phone is the quickest route for urgent issues.